InfoPrint 2190 and InfoPrint 2210

	InfoPrint Solutions Company on-site service
	Additional maintenance services offerings

Under an on-site service plan, an InfoPrint Solutions Company service technician is dispatched to your location to repair the failing printer.

• 24x7 Same Day Response¹—When round-the-clock on-site service is required, a service technician is scheduled to arrive at your site within 24 hours of receiving the call, but can typically arrive within two to four hours after remote problem determination is completed.
  
  

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• Multi-Click Maintenance Plan¹—This service plan is available for select InfoPrint Solutions Company printers with InfoPrint Solutions Company on-site Same Day or On-site Next Business Day service plans. Multi-Click Maintenance includes:
  • Cost of the toner and developer mix for each specified printer.
  • Printer preventative maintenance, which includes replacement of consumable parts to help ensure optimal printer performance, visual inspection, cleaning and adjustment of the printer at recommended intervals.
  
  There are two charges under the Multi-Click Maintenance Offering:
  • The monthly maintenance charge (MMC) begins after the warranty period to cover repairs to the printer should it not function correctly.
  • The usage based "click charge" is the part of the plan that adds additional coverage for toner, developer and preventative maintenance. For some InfoPrint Solutions Company printer models, the "click charge" starts at day of installation and for others it starts after the warranty expires.
  
  
• Installation services—InfoPrint Solutions Company can also help you install new printer hardware at your location. InfoPrint Solutions Company printer technicians can help unpack and install the printer(s) as well as perform a function check on the newly installed hardware. Some complex printer solutions may include installation services.
  
  
• Customer Replaceable Parts¹—Customer replaceable parts (also called customer replaceable units or CRUs) are an efficient way to get your printer up and running quickly. Some InfoPrint Solutions Company printers include certain parts that are easily replaced and do not require the specialized skills of an InfoPrint Solutions Company service technician. InfoPrint Solutions Company provides simple instructions for you to install parts identified as CRUs.

  When a printer has CRUs available, you can elect to handle them yourself, saving your business both time and money.

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