InfoPrint 6700 mid-volume thermal printer

	InfoPrint Solutions Company on-site service
	InfoPrint Solutions Company service center
	Additional maintenance services offerings

Under an on-site service plan, an InfoPrint Solutions Company service technician is dispatched to your location to repair the failing printer.

• 24x7 Same Day Response¹—When round-the-clock on-site service is required, a service technician is scheduled to arrive at your site within 24 hours of receiving the call, but can typically arrive within two to four hours after remote problem determination is completed.
  
  
• 9x5 Next Business Day Response¹—For customers selecting this coverage plan, a service technician is scheduled to arrive at your site on the business day after we receive your call. Business days are 8:00 a.m. to 5:00 p.m., Monday through Friday, local time, excluding InfoPrint Solutions Company holidays.
  Note: Business hours may vary from country to country.
  
  

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For selected InfoPrint Solutions Company printers, InfoPrint Solutions Company service center plans are popular maintenance choices for small or medium companies or businesses with non-critical printing needs.

InfoPrint Solutions Company provides service centers to fix selected InfoPrint Solutions Company printers and/or provide convenient replacement printers. These printer offerings provide cost-effective solutions for you to get your printer back to full functionality with minimal impact to your operating environment.

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• Installation services—InfoPrint Solutions Company can also help you install new printer hardware at your location. InfoPrint Solutions Company printer technicians can help unpack and install the printer(s) as well as perform a function check on the newly installed hardware. Some complex printer solutions may include installation services.
  
  
• Customer Replaceable Parts¹—Customer replaceable parts (also called customer replaceable units or CRUs) are an efficient way to get your printer up and running quickly. Some InfoPrint Solutions Company printers include certain parts that are easily replaced and do not require the specialized skills of an InfoPrint Solutions Company service technician. InfoPrint Solutions Company provides simple instructions for you to install parts identified as CRUs.

  When a printer has CRUs available, you can elect to handle them yourself, saving your business both time and money.

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