To return the toner cartridge, place the used product from the printer into the empty box of your replacement toner cartridge using the internal packaging for protection.
Seal the box securely with packaging tape or fold over the self sealing flap
Remove existing labels from the box. Attach the return label for your applicable country that is included in the box with your new toner cartridge.
Mail the box.
If you need a return label, please contact InfoPrint in your country/region to request that a label be sent to you.
InfoPrint Core Return Program
The Core Return Program offers you a free and easy way of returning fusers (InfoPrint 1000 series only) for refurbishing and reuse. A return label is provided with each fuser and should be returned by following the process steps for individual toner cartridges. Currently, this program is only available in the U.S.
If you need a fuser return label, please contact 888-426-PRINT.
Please note that individual and core return instructions are only for InfoPrint empty, used toner cartridges and fusers and does not apply to any other product or defective cartridges under warranty. For warranty return instructions, please contact your place of purchase.
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